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SSM Health Care > Everything is Possible > Blog
A Very Valued Employee
By Anonymous
SSM Medical Group
 
Peggy Graf works at the SSM Medical Group office on Shackelford Road in Florrisant. She has worked for SSM Health Care for over 20 years.
 
I started working with her almost a year ago and during that time I have been amazed at the patients that come in everyday and ask where Peggy is.  They look around the office until they find her. Even more of a surprise to me is that she know each patient by name! She always greets them with words of encouragement, which i feel is so important for a patient's health. And before they leave most of them even get a hug.
 
She is also very thoughtful. She always brings in cakes for birthdays and special occasions. Peggy makes everything possible!
Thinking of Everything

By Ashley Wiehle-Fram
SSM Cardinal Glennon Children's Medical Center

Doesn’t everyone have that friend who thinks of everything? She remembers to send a card on your birthday and your anniversary, always has hand sanitizer in her purse, stops by the ATM before meeting up at your favorite cash-only coffee place and offers to dog-sit before you remember “Oh, yeah, I’m going on vacation and will need to take the dogs somewhere.”

SSM Cardinal Glennon is totally that friend.

Most people know that health care for children is different than health care for adults. Kids aren’t tiny adults: They require a different approach to diagnosis and treatment than adults. Most people do know that. But many don’t realize all the small things that add up to a significant difference in care.

I sure didn’t. Luckily, I don’t have to: SSM Cardinal Glennon has people who think of everything when it comes to making the hospital safe and comfortable for kids.

Like treatment rooms. The hospital has a philosophy that a child’s private room should be a safe zone, so any needle-sticks or exams happen in brightly decorated treatment rooms available on the inpatient floors of the hospital.

Certified child life specialists and trained recreational therapists work with children and families to make sure they feel safe, comfortable and happy at the hospital. When a child has to have a test that might be scary, a child life specialist can work with them through finding comfortable positions and distraction therapy like blowing bubbles.

Surgery is one place where the SSM Cardinal Glennon difference becomes very obvious. There are brightly colored murals on the ceiling that children can watch as they are wheeled into the operating room. They can choose their favorite movie to watch as the anesthesia begins to work. They can even choose their favorite scent to breathe in the anesthesia mask. Colleen, a child life specialist, is assigned to the Surgery department to help keep kids calm and happy before their surgery. Oftentimes, a child life specialist will go into the surgery with a patient and stay until the patient falls asleep.

Making kids comfortable before their surgery happens way before the day of the procedure, however. SSM Cardinal Glennon hosts pre-operation tours every month and now (thanks to some great work by the SSM Health Care Media team and Cardinal Glennon’s Mary Foshage), parents and kids will be able to watch a step-by-step video that shows them what will happen on the day of their surgery.

Everything is possible—even thinking of every step that could make a child feel relaxed and safe during surgery.

If you want to learn more SSM Cardinal Glennon's unique approach to the surgery process, watch this short video.

After All These Years
Stephanie Manetz
SSM DePaul Health Center - Health Information Management
 
This story happened back in the 1980's but I'll always remember it. We had a young man come in with a brain injury from a car accident. He was in the ICU for several months. Then he came to my floor the cardiac step down unit on 3 north. We watched him go through some of his recovery. He went to the 5th floor which at the time was the neurology unit for recovering spinal injuries. He did so well, and eventually he went home. 
 
Then one day I was sitting in the beauty shop ready to get my hair done, and he walked in just as big as you please. He was there to see his girlfriend. He drove himself there. I was in shock. He even recognized me.  How often do you get to see the patient’s you cared for in their everyday life. It does not happen very often. I have been here at DePaul for 28 years. I have been away from patient care for a while. That is the story that sticks out in my mind the most after all these years.
The Little Things Are Important
Sarah Rankin, RN
SSM St. Clare Health Center
 
Nursing isn't just my profession, it is my passion, my calling.  After twenty years of caring for the sick, I love it as much now as I did when I first started as an eager student.  One of the greatest blessings God has bestowed upon me is the privledge of taking care of his children.
 
Positions I've held, in addition to floor nursing, includes a myriad of supervisory jobs such as Team Leader, Clinical Supervisor and Director of Nurses.  While I learned a lot in supervisory positions, my true love is the hands-on care of the patient.  My current position is a floor nurse on a Neurology floor.
 
Through the years I have come to realize, and have taught many new nurses, that taking care of the little things is just as important as the big things.  Performing proper mouth care of the patient is significant to me.  A dry, crusty mouth and lips is unpleasant to observe and I'm sure uncomfortable for my patient.  Would you want to see your loved one in the hospital looking like that?  I stress to my orientees that we care for the families as well as the patients and we do not want a family member to be distressed at what they see when they walk into the hospital room.
 
Research, in recent years, has also confirmed the importance of good oral hygiene.  A dirty mouth is a germy mouth.  Those germs can lead to pneumonia, especially in ventilator patients.  Problems in the mouth can also lead to cardiac problems.  The little things are just as important as the big things.
 
Another observation I have made is that the elderly have unkempt feet.  The aged have difficulty reaching down to care for their feet.  Many can no longer bathe in the tub or shower.  With vision problems thrown in there too, they just don't see how bad their feet have become.  So many of my patients have very dry, scaly, cracked skin on their feet.  One of the things I like to do is to wash the feet and condition them with a rich emollient cream.  This ritual has had a profound effect on me.  Every time I perform this care, for some reason, I always think about Jesus washing the feet of his apostles.  It is such a humbling experience.  Patients appreciate this little gesture of nuturing.  Tonight, as I finished caring for the feet of an elderly, very sick patient, he stated it had been a very long time since anyone washed his feet.  As I completed my task he gave me a gentle pat on the back of my hand.  It was so endearing and the greatest reward I could ask for as a caregiver.  It's little moments like this that continue to give me a wonderful sense of satisfaction. 
 
I would hope to encourage other nurses not to become so overwhelmed with the big tasks, that they neglect the little ones.  It's the small deeds of kindness that really makes a difference.  The patient feels especially cared for with this extra time and attention.  It's the little gestures that feeds their spirit and makes them feel better.
Reducing Risk
By Robert Shelton
SSM Health Care Marketing
 
Recently, my coworker lost her father-in-law suddenly to a severe heart attack.  Heart disease is the leading cause of death in this country, but when it happens to someone you know, it puts a face on the disease. I’m sure the family was questioning if his death could have been prevented. Could he have eaten better, exercised more, etc.?
 
The reality is we’ll never know. But, still, this is a reminder that we should all be taking steps to reduce our RISK for developing coronary heart disease. A great place to start is talking with your physician about modifiable risk factors for heart disease, such as smoking, diet, weight and exercise. And have some screening tests done to establish a baseline for your heart health. These may include blood pressure, cholesterol, triglycerides and glucose testing.
 
Your doctor can help you understand those risk factors that cannot be changed, including family history, race, gender and age. In many cases, your doctor can help reduce your risk with medications that lower blood pressure or cholesterol levels.
 
SSM Heart Institute offers an online risk assessment that can help determine your heart disease risk. And if you’re not familiar with your heart-health numbers, SSM hosts a number of low-cost heart screenings throughout the year at our hospitals. We even have a walking club that encourages participants to get active and stay motivated. You can learn more about all of these at http://ssmhealth.com/heart.
 
It’s also important to know the signs and symptoms of a heart attack, and to understand that these may be different in men and women. And remember, if you or a loved one experiences heart attack symptoms, don’t delay. Call 911 and get to the hospital. Even if you’re not sure it’s your heart, go get checked out to be safe.
 
Timely care really is critical for the best outcome when it’s a heart attack. Fortunately, SSM-St. Louis hospitals are among the nation’s best at treating heart attacks quickly with balloon angioplasty.
 
We can’t necessarily prevent heart disease, but we can take steps to improve our odds and lower our risk. It all begins with us. Every day we have the opportunity to make heart-healthy decisions and to educate ourselves about this disease and its symptoms.
Christmas Eve in the ED
By Chris Bullerdick
SSM Integrated Health Technologies
 
As an oldest child, I am well-versed in coaxing a recluctant parent into seeking medical attention.   However, given the experience my mom and I had a St. Clare Health Center on Christmas eve, I suspect I may not have to utilize that particular skill in the future...
 
On Christmas eve, we had lunch at my parents house.  After several hours and many presents, my mom sat down next to me and mentioned her hand hurt.  She further explained, she had accidentally poked it with a knife while preparing the turkey.  I was shocked when I saw her hand was red and very swollen.  I encouraged her to go the ED.
 
She refused, stating she "didn't want to spend hours waiting in a packed ED."  My father weighed in and stated she should "just put some Neosporin on it.  So, she wouldn't miss the festivities."
 
After much debate and family vote, my mom and I arrived at St. Clare.   We did not even get a chance to sit in the waiting room but were immediately escorted into a treatment room -- with a nurse already triaging and taking vitals.  
 
We were still providing history when Dr. Jackson came in and completed his exam.    He passed the registration clerk as he was leaving.  We were still digging out mom's insurance card when radiology came in with a portable.
 
Within 60 minutes of walking in the door, my mom had received her first medication dosage, a note and Get Well card from the ED director and signed discharge papers.
 
Mom and I were back home in less than 90 minutes.  I am not even sure the kids knew we left.
 
My mom is now a firm believer in the exceptional (and speedy) care of SSM Health Care.
My "Everything is Possible" moment

Gina Carter, CPC

SSM St. Clare Health Center - Internal Medicine

 
Recently, I submitted a story to the "SSM Link" newsletter, that was featured in the latest issue. I really want to share the entirety of my story with everyone, so what better place to do so, than our "Everything is Possible" blog. It was a moment in my life that the very phrase, "Everything is Possible", really defined my experience to a "T". It truly is a story that is memorable to me, and I hope it will touch your hearts as well...
 

I have had many cherished moments happen to me throughout this life.  My marriage to my husband, the birth of my 2 beautiful daughters, but this one particular story really stands out as being truly memorable …

 

I was adopted at 3 months old by the most amazing family any one could have ever been blessed with.  4 years after my mom and dad adopted me, we adopted my little brother Joe.  He and I had a wonderful childhood, full of love and unforgettable family moments.  Growing up, my parents told Joe and I from the start that we were adopted.  They read us a book that was titled, “Why Am I Adopted?”  They told us that, “Mommy and daddy couldn’t grow a baby, so God had a different plan.  He brought us to them, because He knew that we were meant to be a family.”  My mom always told me, if I ever wanted to seek out my biological family, they would support me 100%.  I had pretty limited information on my biological parents.  I knew my bio mom’s name, she was of Dutch and Polish descent, she was 5’4” with blonde hair and blue eyes, 180lbs., she had three children prior to having me, she was a single 27 year old, and just could not take care of me.  The information on my bio father was even more limited.  The papers did not give his name.  They only stated that he was 5’8”, brown hair and brown eyes, a Vietnam Veteran, an 8th grade drop-out, and he had signed over his parental rights upon his learning of her pregnancy. 

 

Throughout the years, I became curious about my biological roots.  I think most adopted children feel this way.  I know that some adoptees struggle with questions like, “Why didn’t you want me?, What was wrong with me?, Didn’t you love me?”  I never looked at it that way.  I always felt that my biological mom must have loved me more than I could even imagine.  Giving up a child that she gave birth to, knowing she could not give me the most fulfilling life that I deserved, was truly a selfless act of unconditional love.  I was thankful to her for what she did.  I eventually wanted her to know that one day. 

 

About 5 years ago, I was on the computer at home. Now, at this point in time, I had done quite a lot of researching her name to see if I could find out any information.  I searched and searched for information on the internet;  ‘people search’ web sites, white pages, adoption registries… all to no avail.  But on this particular evening, I was on MySpace.  I decided to go out on a limb and put my biological last name in the main search engine.  It pulled up this young woman’s page.  She wrote about being married to her wonderful husband for 10 years and having 3 beautiful children.  From the adoption papers, I was already aware that I had 3 siblings out there.  I just didn’t know if they were brothers, sisters or a mix of the two.  I worked up enough courage and sent a private message to her, asking if her husband had any relation to Martha, my biological mom.  I kept checking my e-mail to see if I had gotten a notification that she had replied to my message.  I must have checked it 30 times over the course of 2 days.  Then, the afternoon of the second day, I got the notification that she had replied back.  I couldn’t wait to get home from work to read what it actually said.  My heart was pounding and it felt like 100 butterflies were fluttering in my stomach as I logged on to MySpace.  Her reply said, “Yes.  Martha is his mother.  Why?  Do you know them?”  Tears flooded my eyes as I tried to come up with a way to reply back, letting her know that her husband, Jim was my brother.  After hours of typing, proof reading and getting my husband’s input, I replied back with my news.  Within a couple of hours she messaged back, stating that Jim has been looking for me for years.  He even paid to put a note in my adoption file at the courthouse, so if I were to open my file, I would find his contact information.  Jim called me that night and we talked for several hours.  I found out that I had 2 sisters, Carla and Amanda.  Martha lived in Imperial, Mo. along with one of my sisters, Carla.  My other sister, Amanda was also given up for adoption and lived in Alabama.  I was the youngest.

 

That Christmas, Jim and his family came to St. Louis.  I met them, along with one of my biological aunts and uncles for dinner.  They were wonderful!  It was unbelievable how much Jim and I looked alike.  Over the course of the past 5 years since, we have kept in touch.  I have spoken with him, both my sisters and biological mom on several occasions on the phone.  For Christmas this year,  Jim came back into town with his family.  They invited my family and I to spend Christmas Eve with them at my biological aunt and uncle’s house.  Not only were Jim and his family there, but I finally met Martha, my biological mom and sister Carla, along with 4 biological aunts and 2 biological uncles, nieces, nephews and cousins.  It was an amazing experience.  We took pictures together, laughed, cried and shared memories about our lives.  I was welcomed with open arms, and I welcomed them with open arms.  At last, I was able to hug my biological mom and thank her for the loving and selfless decision that she made for me 33 years ago.  I let her know that I understood, that I loved her for what she courageously did, and I always will.  I could almost feel the relief coming out of her through our hug upon hearing my words.  That moment, was something that I had nervously looked forward to my entire life, and it was just as special as I had imagined.  I know God has had a hand in my life right from the moment Martha held me in her arms, and guided her to make the best decision she could have ever made for me.  I am truly blessed!

SSM Network Finance Family of Co-Workers

Angie Larrison
SSM Network Finance

On March 11, 2009 I began my journey working for SSM and met what I now know as my SSM Family of co-workers. In getting to know the many wonderful people that I work with, the compassion and respect that I had learned of in my orientation was evident in everyone around me. I was delighted to finally be in a position where I truly love coming to work. There were many days that I had where there were stories of laughter and tears that I would always share with my sister, Jenny. She would from time to time ask me “How is work going?” I always knew what she meant, she did not want to hear about the papers that I push or the calculator I clunk. She wanted to hear the stories of the sharing that we do here in SSM Network Finance. We all share our stories of life to lift each other and help one another in happy and in sad times. I have held an ear or two sharing my life story over the last few years, and I’d like to share it with you in the hopes that it will encourage you to be to your co-workers what SSM strives to be in our communities.

My story began in the summer of 1985, our family moved to what seemed at that time to be the deserted town of Mojave, located right in the middle of the San Bernardino and Tehachapi Mountains in Central Valley California. My Dad had been transferred from Los Angeles to Mojave with the Department of Water and Power; my mom, sister and I were in for a long haul. Little did we know our lives were forever going to change after we had made this move:  in September of the same year my Dad became ill. I could not honestly tell you what began to happen that made his doctors discover his illness as I was only 10 years old. I do remember how scared they seemed to be when they sat Jenny and me down to tell us that in just a few short months, he would be leaving us to see the Lord. My Dad was a 275 lb. man that died less then 5 months later at only 87 lbs. on February 8th, 1986. This loss left my mother, sister and me feeling very abandoned and scared. Thank goodness for all of the wonderful people at the Department of Water and Power for helping with his services and getting us back on our feet after his passing. Later to find out that an emergency surgery in 1981 (before blood donors had been tested) had left him HIV positive after a transfusion from losing to much blood when his spleen ruptured. This was the reason for his sickness and ultimate death from the pneumonia that filled his lungs. Being “Daddy’s little girl”, this left a huge hole in my heart.

Three years later, living as normally as we could in that small desert town, my mother had met my step father. We had lived happily and healthy for many years. In April of 1995, life brought me to the St. Louis area where I have built a life for myself and my two boys (Now 17 and 14). Shortly after my relocation though, it was made known to me that my mother and step father had also been found to be HIV positive. For many years after this, precautions were taken along with many medications that kept them healthy and living very full lives. It was in November of 2006 that my mother was diagnosed with Cancer and her little body was not able to keep up with her amazing spirit anymore. Unknowingly, the last few months of her life were spent volunteering at local schools in Mojave passing out the free dictionaries that she had raised money for. On February 11th, 2007 she lost her battle with HIV/Cancer.  My sister and I had to bond together to see God’s purpose in the taking of both of our parents at such a young age. After all, our father was only 31 and we buried our mother on her 53rd birthday.

Even though miles apart, Jenny still being in Mojave and me here in St. Louis, we stayed very close, talking on the phone almost daily to keep up with each others lives. It was only 5 short months later that I received a call from her letting me know that my step father had been rushed to the hospital in an ambulance. Just two days later I was making my way across the country again to plan services for his death as well. The loss of my mother had taken its toll on him and he had since given up and literally drank himself to death in sorrow over her passing. Still trying to see his plan for us, Jenny and I continued with faith that God had plans for us that neither of us quite understood.

We still spoke on the phone frequently and kept in touch via Facebook and e-mail daily. I thought that my sister and I had a bond that could never be broken. I had often joked with her and those around me that we had recently been orphaned. Always trying to find ways to lighten things up, maybe this was no laughing matter for her. The bandages on her heart were apparently much bigger than she let on. On November 2, 2011 I was at the gym and received a very upsetting phone call that my sister had tried to harm herself. She had just been taken from her house via ambulance on the way to the location where a helicopter was to meet her. She was stabilized while in route to the hospital, but she lost her life shortly after her arrival. I of course flew home the very next day to assist my brother-in-law with the things to come. No answers were left behind, I had just talked with her on the phone the night before. We were both anticipating my trip home for Thanksgiving only three weeks after our phone call. There are no words for the pain that I felt in the short weeks after returning from making her arrangements. There are still good and bad days to be had out of the losses that I have experienced, but I know I will continue to live on and survive.

Many blessings came from SSM to my sister’s husband and I. Very comforting and encouraging words came via phone, text and through Facebook messages from my many co-workers who cared enough to take that minute to pass along those kind words that kept us going each and every day. I appreciate all that they have done and will continue to do to support me and my family through the many firsts to come this year. I pray each of them peace and happiness in their own lives as well.

Having the wonderful spirit of my co-workers around me every day is such a blessing. It is through the compassion and strength of them that I am able to continue on and keep faith that I will see the plans that God has for me some day. They have inspired me to keep on living and learning through the pain of it all. The more that I know is the more that I grow, and I will learn and grow from every experience in my life, good or bad.

It was not long ago that we here at SSM were asked as departments to come up with our “Team Charter”, yet another one of those silly things that the SSM Leadership team comes up with to keep us busy (or so we thought). What we found when we got together to discuss it was truly amazing. All we had to do was put into words what we have all been doing naturally. One specific thing that comes to mind that is in our charter is this “We are a support group to our co-workers in life events”.  And yes, I say that I truly live within a support group everyday. When one laughs, we all laugh and when one cries, we all cry. I am truly blessed to have found my SSM family, I encourage each and everyone reading this to find the family within our organization and keep it sacred. I also challenge other departments to be teams and families for one another. You may even, right at this moment be touching some ones life and not even know it. I am just one person in one department in an entire organization, but I am excited and proud to call myself part of the excellence that our SSM Leadership Team strives to build each and every day.

The Family Birthplace
By Amy Doggendorf
Network Communications
 
Going to the hospital can be a scary thing, especially when you are bringing a new person into the world.  Even scarier when you have never had an overnight stay at a hospital in your entire life. 
 
On the evening of August 10th, 2011, I arrived at SSM St. Joseph Health Center for my first overnight hospital stay.  As soon as I arrived at The Family Birthplace, I was greeted and directed to a room with a view of historic Main Street and the St. Charles riverfront. 
 
As a new patient, I didn’t really know what to expect.  Because I was nervous, I had so many questions.  The nurses were happy to help answer my questions and put me at ease.  Throughout my four night stay, there were many nurses taking care of us.  Though all of the nurses were wonderful, Andrea and Donna really stood out.  Both were in my room when Addyson Sophia entered the world. 
 
Addyson Sophia
 
We met Andrea early on the morning of August 11th.  She would be my nurse that day.  After she prepared me for my induction, we just played the waiting game.  There were many other women on the floor preparing to have babies that day as well.  Though Andrea had a number of different patients, she made me feel as if I was the only one she was taking care of that day.  She was there when I had questions, when I needed help with something, and just to check on me.
 
We didn’t meet Donna until moments before Addy was born.  She was quick to check Addy’s vitals so that I could hold her in my arms.  I can still hear Donna telling Addy to quit kicking and yelling at her.  She made us all laugh.  Donna was also our nurse on the day we were discharged.  Before we left, she told us everything we would need to know or what to expect in the coming weeks.
 
During our stay, we had a number of visitors.  The nurses were so friendly to our visitors and often referred to our room as the “party room”.  Many of our visitors complimented the beautiful room as well as the wonderful staff.
 
A week after Addy was born I received a phone call from one of the nurses to check on us.  It was nice to have someone follow up with us to make sure we were doing well.  We also received a card with a personal note from Donna.  I can’t say it enough – the care we received at The Family Birthplace was beyond exceptional.
 
Addyson 2
My experience as a patient
I was lucky enough to be hired by SSM April of 2010. I work in Compliant Documentation and do medicare chart reviews, which may not sound exciting, but I learn something new everyday and I work with an amazing team.  In June of 2011, my mom had open heart surgery here and I couldn't be more impressed with the care.  As a registered nurse myself, it takes a lot to be impressed and I certainly was on each and every one of her admissions.  In December 2011, I experienced first had the exceptional care that SSM provides.  I had back surgery, which was supposed to be outpatient, but I ended up having to spend the night.  I had awesome care from the procedure area to being admitted on the 2nd floor.  Even the staff at the Neuroscience Institue provides the exceptional care that SMM is known for.  I am truly lucky to be a part of an amazing team. 
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