Admissions Information
Our Admissions Professionals Are Here to Help
Accessing our inpatient and outpatient behavioral health services is simple with the SSM Health Admissions Professionals call center. Our Admissions Professionals are ready to assist you or your loved ones offering immediate access to the best possible care to meet their emotional, behavioral and/or substance abuse treatment and recovery needs.
Getting the necessary access to critical care for a person in crisis is an essential first step in the treatment process. The SSM Health Admissions Professionals team is available 24/7 to walk you through the admissions process.
Admissions Process
Part of this admissions process involves answering a series of questions. This step is an important part in helping us direct the patient to the best care. When calling, please be prepared to answer the following:
- Caller information
- Patient’s name and date of birth
- Insurance information
- Social Security number
- Prescription drug names/dosages, including pharmacy name/phone number
- Legal guardianship information (if applicable)
- Psychiatrist name (if applicable)
Some additional questions about the patient may be asked. Please be ready to answer them when you call. They could include:
- Known medical issues
- Safety concerns (reason for admission)
- Interventions that have been attempted thus far
- Appetite/weight loss or gain
- Mood
If the patient has a legal guardian, please notify them of a need for a bed prior to calling our Admissions Professionals.
Our Admissions Professionals understand that this is not an easy call to make. We work with care and compassion to make your referral process as simple as possible. We value all of our patients and are always here to help.
Admission Criteria
Outpatient Program for Adults
To register for this program patients must meet the following:
- Voluntary admission
- May have completed an inpatient level of care and needs continued intensive services
- Presents psychiatric symptoms of sufficient severity to bring about significant or profound impairment in day-to-day social, vocational and/or educational functioning
- Has mood disorder, depression, substance abuse, anxiety and/or psychosis that requires intensive treatment, but not 24-hour observation and inpatient care
Inpatient Program for Adults
Patients exhibiting one or more of the following crisis situations:
- Imminent danger to self and others due to a mental health condition
- Being in need of intensive treatment, protection and a therapeutic environment for the safety of the patient and/or others; suicidal/homicidal
- Exhibiting acute psychosis with aggression or manic behavior including potential of involuntary admission for the purpose of evaluation and treatment
- Having a diagnosable psychiatric illness with acute, severe symptoms significantly impairing the ability to function and impairing activities of daily living. Symptoms may include, but are not limited to:
- Hallucinations
- Delusions
- Flight of ideas
- Ideas of reference
- Risk of acute wandering or elopement arising from a mental health condition
- Severely depressed geriatric individuals who, by virtue of their depression, are not eating/sleeping/functioning and are thereby at an elevated risk for deterioration
- Acute symptoms which have been historically associated with suicide behaviors
Outpatient Program
Admission into the program is voluntary. To register for this program patients need to meet one of the following criteria:
- Struggling with severe psychiatric symptoms that are making a profound impact to their daily social, educational and occupational lives
- Previously completed an inpatient care program and are looking to continue intensive services as an outpatient.
- Has a mood disorder, depression, substance abuse, anxiety and/or psychosis that requires intensive treatment, but not 24-hour observation and inpatient care
Inpatient Program for Adults
Patients exhibiting one or more of the following crisis situations:
- Acute symptoms of severely depressed mood, elevated mood/mood swings, or anxiety that require intensive treatment, protection, and a therapeutic environment for the safety of the patient and/or others
- Acute symptoms of psychosis, including hearing or seeing something not present in reality (hallucinations), believing something not present in reality (delusions), or disorganized thinking (confusion) due to a mental health condition, that significantly impair the person’s ability to function in an outpatient setting
- Acute and severe inability to care for oneself (including inability to eat or to perform basic activities of daily living) due to a mental health condition
- Acute thoughts of suicide or self-harm due to a mental health condition that cannot be safely treated in an outpatient setting
- Acute thoughts of harming others due to a mental health condition that cannot be safely treated in an outpatient setting
Inpatient Program for Children and Adolescents
Our program is designed for children 3-12 years of age and adolescents 13-17 years of age who meet the following criteria:
- Medically stable without acute or exacerbating medical issues.
- Able to manage their own activities of daily living as appropriate to age such as: feeding self, dressing self, independent toileting and showering.
- Able to communicate basic needs.
- Alert and oriented to the degree in which patient would be able to participate in group programming.
- Exhibiting symptoms of acute psychiatric disorders including but are not limited to suicide attempt, ideation, threat; self-destructive or self-mutilating behavior, impulse control conditions that may result in harm to self or others; serious deterioration from the patient’s baseline ability to perform age appropriate responsibilities due to mental illness. Patients may be at imminent risk for self-injury, with an inability to manage or develop a safety plan.
- Able to benefit from psychiatric intervention and treatment.
Patients with aggressive and/or violent behavior and/or a primary diagnosis of eating disorder, substance abuse, autism, or IDD will be reviewed for potential admission on a case by case basis depending on the therapeutic potential of treatment.
Outpatient Program for Adults
To register for this program patients must meet the following:
- Voluntary admission
- May have completed an inpatient level of care and needs continued intensive services
- Presents psychiatric symptoms of sufficient severity to bring about significant or profound impairment in day-to-day social, vocational and/or educational functioning
- Has mood disorder, depression, substance abuse, anxiety and/or psychosis that requires intensive treatment, but not 24-hour observation and inpatient care
Inpatient Program for Adults
Patients exhibiting one or more of the following crisis situations:
- Acute symptoms of severely depressed mood, elevated mood/mood swings, or anxiety that require intensive treatment, protection, and a therapeutic environment for the safety of the patient and/or others
- Acute symptoms of psychosis, including hearing or seeing something not present in reality (hallucinations), believing something not present in reality (delusions), or disorganized thinking (confusion) due to a mental health condition, that significantly impair the person’s ability to function in an outpatient setting
- Acute and severe inability to care for oneself (including inability to eat or to perform basic activities of daily living) due to a mental health condition
- Acute thoughts of suicide or self-harm due to a mental health condition that cannot be safely treated in an outpatient setting
- Acute thoughts of harming others due to a mental health condition that cannot be safely treated in an outpatient setting
Forms
We're Here in a Crisis
You can’t know when you’ll be overcome by depression, anxiety, overwhelming grief, or by family problems bigger than you can handle on your own. Even when we can see trouble looming on the horizon, no one ever thinks a crisis is really going to happen to them. And, even when problems do sweep us away, it’s hard to know when or how or where it’s okay to ask for help.
Call Us 24 Hours a Day
We offer a simple, one-step solution. Our Central Intake referral line can give you personal, one-on-one advice 24 hours a day about finding your most appropriate level of care or resource for mental health services. Call us at 405-272-7272. We’re here for you.
Inpatient Program at SSM Health St. Mary's Hospital - Madison
Patients exhibiting one or more of the following crisis situations:
- Acute symptoms of severely depressed mood, elevated mood/mood swings, or anxiety that require intensive treatment, protection, and a therapeutic environment for the safety of the patient and/or others
- Acute symptoms of psychosis, including hearing or seeing something not present in reality (hallucinations), believing something not present in reality (delusions), or disorganized thinking (confusion) due to a mental health condition, that significantly impair the person’s ability to function in an outpatient setting
- Acute and severe inability to care for oneself (including inability to eat or to perform basic activities of daily living) due to a mental health condition
- Acute thoughts of suicide or self-harm due to a mental health condition that cannot be safely treated in an outpatient setting
- Acute thoughts of harming others due to a mental health condition that cannot be safely treated in an outpatient setting
Forms
Before your first appointment, please print out and fill in these forms:
- The Intake Questionnaire
- The New Patient Packet
There is no need to arrive early when you bring the completed forms at the time of your first appointment, even if advised to do so by a reminder call.
However, if you are unable to complete them ahead of time, plan to check in at least 30 minutes before your scheduled appointment. Blank forms are available at the clinic.
SSM Health Dean Medical Group
Intake Questionnaire
- Adult (Ages 14+)
- Adult - Spanish (Cuestionario de Ingreso)
- Child (Ages 0-17, filled out by parent)
- Child - Spanish
New Patient Packet
SSM Health Monroe Clinic Medical Group
Intake Questionnaire
Suicide Prevention Lifeline & Crisis Text Line
If you are in emotional crisis, thinking about suicide, or are concerned about someone who might be, please call 911 or go to the nearest emergency room. You can also call the National Suicide Prevention Lifeline at 988 or contact the Crisis Text Line by texting HOME to 741741.