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 No more waiting in the ER at SSM Health Care – St. Louis hospitals 

1/3/2012 
 

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Online service allows patients with minor emergencies to wait at home instead of ER

ST. LOUIS – Why sit in an emergency room (ER) waiting room when you can relax at home? Thanks to a new service called InQuicker, SSM Health Care – St. Louis Emergency Department patients with minor emergencies can go online to hold their place in line. Instead of sitting in the waiting room, patients can select a projected treatment time online and relax at home or the location of their choice until it is time to go the ER for treatment.

How does it work?  It’s easy:
1. Go to www.ssmhealth.com/er
2. Choose your nearest SSM hospital
3. Select a projected treatment time
4. Fill out a simple form
5. Relax comfortably at home or the location of your choice until it’s time to go!

InQuicker is available at many hospitals throughout the nation. Based on previous experiences and data, this new service is expected to increase patient satisfaction here in St. Louis, especially for those with minor emergencies. Additionally, this service should streamline throughput in the ER, eventually leading to an increase in overall capacity.  

The five Emergency Departments with this service include: SSM St. Mary’s Health Center, SSM St. Clare Health Center, SSM DePaul Health Center, SSM St. Joseph Health Center and SSM St. Joseph Hospital West. SSM St. Joseph Health Center – Wentzville and SSM Cardinal Glennon Children’s Medical Center are not included at this time. 

“While this service is not meant to eliminate waiting times, it will give people a more convenient option when needing treatment,” explained Sean Hogan, President of SSM Ambulatory Services. “I am confident this service will enhance the patients’ experience with our ERs and will give patients a reason to choose us when they need emergency care.”

To learn more or use InQuicker, please go to www.ssmhealth.com/er.  

About SSM Health Care – St. Louis
SSM Health Care – St. Louis’ mission statement — “Through our exceptional health care services, we reveal the healing presence of God” — is embodied by 11,000 employees and 2,500 staff physicians. Sponsored by the Franciscan Sisters of Mary, the health care network offers comprehensive health care services, but specializes in heart, cancer, neurosciences, pediatrics, weight-loss, sleep, imaging, behavioral health, rehab and fetal surgery. A winner of the Missouri Quality Award and multiple Best Places to Work awards, SSM Health Care – St. Louis includes seven hospitals ― Cardinal Glennon Children’s Medical Center, DePaul Health Center, St. Clare Health Center, St. Joseph Health Center, St. Joseph Health Center – Wentzville, St. Joseph Hospital West and St. Mary’s Health Center  ― a free-standing ambulatory care center (St. Joseph Medical Park), plus a Managed Care Organization (MCO), and a Physicians' Organization (PO). Go to www.ssmhealth.com for more information.

For media inquires only, contact:
Kristen Johnson
Media Relations Specialist
SSM Health Care – St. Louis
kristen_johnson@ssmhc.com