SSM Health Medical Group Patient Information

Patient Information 

We are happy that you have chosen SSM Health Medical Group for your health care. Our physicians and staff are dedicated to meeting your needs. Here is some general information about our offices.

New Patient Registration

New patients are asked to arrive at the doctor’s office 15-20 minutes before your scheduled appointment in order to fill out new patient forms. Please have your driver’s license, insurance card, and Social Security number with you in order to complete the registration process. If the patient is a minor, please note that we will need the child’s and the parent’s Social Security numbers.

We require all patients to show a photo I.D. at every visit to protect YOU from Medical Identity Theft. Medical Identity Theft occurs when someone uses another person’s identity to falsely obtain health care benefits. The result can be medically and/or financially devastating to the victim.

All Appointments

  • When scheduling an appointment, please tell the scheduler everything you would like to be seen for so that the correct amount of time may be reserved for you.
  • Tell us if any of your contact numbers have changed. This is very important in case we need to contact you with test results, scheduling changes, etc.
  • Tell us if your insurance has changed so that we can correctly bill for your covered amount.
  • Be prepared to review your information and show your insurance card at every visit.
  • Bring a list of all medications you are taking, including the dosage, to every visit. This will allow your physician to provide you with appropriate medications and avoid potential drug interactions.
  • If you have paperwork for us to fill out, please make sure you’ve completed as much as you can yourself prior to giving us the form.
  • If you need a work excuse or school excuse, be sure to let your doctor know before he or she leaves the room.
  • Appointments can be made with our physicians by calling the office during normal business hours or sending a request via MyChart.
  • Calls for sick patient appointments should be made early in the day, so that arrangements can be made for you to be examined as soon as possible
  • Appointments for routine care and physicals are best arranged well in advance, preferably at the end of the previous appointment.

Our goal is to meet your family’s needs in a caring and efficient manner. We value your time and will make every effort to accommodate you as soon as possible.

Phone calls

Routine medical questions will be handled by calling our office during normal business hours. For your convenience, we have protocols to handle some problems over the phone. However, you may need to be seen in the office to properly diagnose and treat the problem. If you have questions, please feel free to call our office.

When calling:

  • Please give your full name, birth date, and as much information about the problem as possible, including temperature, medications taken, and duration of illness.
  • In some cases, a registered nurse will answer your call. Please have a pencil and paper handy, as well as your pharmacy telephone number.
  • Because it is best for us to address your problems when we have access to your medical history and records, please limit your after-hours calls to those that you feel absolutely cannot wait until the office opens.

Cancellations

Please phone at least one day in advance if you will not be able to keep your appointment. We will do our best to coordinate another appointment for you, if necessary.

Emergencies

If you have a life-threatening situation, call 911 or go directly to the nearest emergency room. In case of a medical emergency, there is a physician on call day and night. During business hours, please call our office. After hours, your call will be directed to the physician exchange. Emergency calls will be returned immediately. Non-emergent calls will be returned as soon as possible. Please let the staff member answering the phone know if you feel your call is an emergency. Please call the office during normal business hours for all routine medical questions. Note: Never use MyChart to contact your doctor during an emergency.

Prescriptions

  • If you have refills on your prescription, please call your pharmacy directly.
  • Medication renewals will be issued only during office hours, except in an emergency, so that we may review your medical record.
  • After hours renewals will be handled on an emergency case-by-case basis only.
  • Renewals will be provided for those conditions requiring you to take medication for an extended period of time.
  • Medication renewals may also be requested via MyChart.
  • Please contact your pharmacy or send your request through MyChart several days before your prescription runs out so that your refill can be processed in time.

Please note, many times your physician will request a checkup to evaluate the patient’s progress before renewing the prescription.

Doctor/Patient Relationship

Communication is the key to a good relationship with your physician. Don’t hesitate to ask your doctor any questions you may have. Your physician may want to discuss the following with you: current problems and symptoms, medical history, allergies, current medications and treatments, personal habits, and recent lifestyle changes.

Referrals

  • If you have been referred to a specialist and your insurance requires a formal referral, please give our office and your insurance company at least 48 hours to process the paperwork and obtain authorization.
  • After you have made an appointment with the specialist, please call our office and be ready to give your name and birth date, the name of the specialist, the date of the appointment, and the reason for the visit.
  • If you do not know whether or not your insurance requires a referral for specialty care, please contact your insurance company for guidance.
  • Any specialist visit that requires a referral must be authorized by your primary care doctor in advance.

Credit Policy

Payment for services, including applicable co-payments, is due at the time of your visit and will be collected on the day that you see the doctor. We accept cash, checks, Visa, and MasterCard. Unpaid charges are billed to you on a monthly statement and are due upon receipt. If you need to make arrangements for a payment plan, please call the Central Business Office (CBO) at 636-669-2411or 877-669-2411. We will make every effort to work out a mutually satisfactory payment schedule.

Thanks!

Thank you for choosing SSM Health Medical Group for your health care needs. We are pleased to have you as our patient.