about urgent care services

Frequently Asked Questions 

What is the difference between urgent care and emergency care?
SSM Health Urgent Care is a reliable, cost-effective alternative to visiting the emergency room and is often significantly less expensive than the ER. We welcome individuals of all ages who can't be seen by their primary care physicians, yet don't feel they require hospital emergency services.

Most major urgent care centers contract with a variety of insurance companies. Urgent care centers generally have lower co-pays than that of an emergency room. 

Have a billing question? Contact our billing department.

What do I need to bring with me when I come to SSM Health Urgent Care?
Please bring your insurance card, driver's license or photo ID and any important medical information. Please be sure to let our staff know of ANY allergies, current medications and your medical history.

How does urgent care compare with ERs and primary care physicians on wait times?
Nationally, the average wait time to make an appointment with a primary care physician exceeds 20 days. Patients with everyday medical issues are faced with two options: wait for that appointment, or make an unnecessary, costly visit to the ER. The average Emergency Room visit lasts approximately 212 minutes. The average SSM Health Urgent Care visit lasts less than one hour, and is a fraction of the cost of the ER. 

What about co-payments?
If your insurance plan requires a co-payment, you can make that at the time of your visit with personal check, MasterCard, Visa, Discover or American Express. 

What happens at discharge?
You may be treated and discharged shortly after being examined. You will need to check out with the receptionist before leaving SSM Health Urgent Care. If prescriptions are required, these will be sent electronically to the pharmacy of your choice.

Are you open on holidays?
SSM Health Urgent Care is open every day except Christmas Day.

Still have questions or concerns? Let us know.