Employee Assistance Program
SSM Health at Work's Employee Assistance Program (EAP) provides employees with access to confidential and professional assistance when they need it. Don’t let questions you have about the program prevent you from using it. You can call and speak with staff to get your questions answered before you decide whether or not to pursue assistance through EAP.
How Can an EAP Help?
Our EAP scheduling staff will be happy to assist you in making an appointment to speak with one of our EAP counselors. Please contact our office at 920-924-0614 or 1-800-458-8183.
Please note: If you are an SSM Health employee or family member OUTSIDE OF THE GREATER FOND DU LAC REGION, please contact PAS at 800-356-0845.
- EAP services are always available at no cost to you as an individual.
- The costs of EAP services are covered by the contract between SSM Health at Work and your employer.
- Your insurance is never billed for services directly provided by SSM Health at Work.
- While costs associated with referrals made outside of the covered EAP services remain your obligation, the EAP counselor can recommend agencies or professionals whose services are covered by your insurance, whose fees are based on your ability to pay, or whose assistance may be free or of minimal cost.
Meeting with a SSM Health at Work counselor may provide you with the assistance you need to work through or overcome the following concerns:
- Stress on the job
- Stress at home
- Difficulty with parenting
- Juggling schedules caring for elderly parents
- Marriage or relationship concerns
- Alcohol or drug misuse by you or a loved one
- Feeling hopeless, depressed or lonely
- An eating or sleeping concern
- A personal or family health crisis
- Death of a family member or friend
- Job loss or career concerns
- Financial or budgetary concerns
- Mounting anger or resentment
- Feeling unmotivated, unhappy or unfulfilled
- Gambling
- Simply call us to start the process.
- Phones are answered 24 hours a day for emergency intervention in case of personal crisis.
- SSM Health at Work has daytime and evening hours for you to meet with an EAP counselor.
- For EAP clients calling from outside the greater Fond du Lac area, arrangements will be made to meet with a SSM Health at Work staff counselor or an EAP affiliate provider in or near your community. The counselor will initially discuss with you the nature and severity of the concern.
- If you agree that longer term or specialized assistance is needed, beyond the contracted EAP sessions, the EAP counselor will discuss referral resources with you and allow you to decide among the most appropriate options.
- SSM Health at Work counselors have, at minimum, a master's degree in a behavioral health field, and are familiar with a wide variety of certified counseling facilities, physicians, social service organizations, private therapists, government agencies, financial and legal experts, advocacy groups and self-help programs.
- SSM Health at Work has a nationwide referral capability.
- SSM Health at Work counselors work as a personal agent on behalf of you and your family, remaining involved until you and the counselor are satisfied that your situation has improved or that you are effectively connected with an appropriate resource.
- Employees and family members who seek out EAP services are assured complete confidentiality to the extent allowed by state and federal law.
- No client identifying information is ever released by SSM Health at Work to your employer or anyone else regarding your participation, unless requested by you and with your written consent.
Before Your First Visit
Please review, fill out, and bring all necessary forms with you:
- Client Information Form
- Statement of Understanding
- Privacy Notices Form
- Mandatory Referral Form (for contracted EAP company HR use only)
Please return your completed forms in person (on the day of your appointment) OR If you are scheduled for a telehealth appointment, please return via email to:
Please note, this email address is NOT for scheduling an EAP appointment or crisis intervention, as it is not monitored outside of normal business hours of Monday-Friday 8 am - 4:30 pm.
Educational Programs Available Through EAP
Your mental well-being matters as much as your physical health. If you or a family member are struggling and need support, we are here to help. We offer educational programs in addition to having counselors available 24/7.
- Anxiety - learn how to harness your mind-body reactions to help manage stressful or unfamiliar situations.
- Attitudes & Personalities - increase the control you have over your attitude while discovering if you are a lion, otter, beaver, or golden retriever.
- Burnout & Self-Care - explore your sources of stress and how to use self-care strategies effectively.
- Change - learn individual and organizational strategies for responding positively to change in the workplace.
- Communication & Conflict Resolution - recognize the different patterns of communication and how to effectively resolve conflict in the workplace.
- Depression - assess your mood, learn how to identify warning signs, and build upon coping skills.
- EAP Overview for Leaders - understand the benefits of EAP and how it can improve employee productivity.
- Embracing & Managing Change - learn individual and organizational strategies for responding positively to change in the workplace.
- Emotional Intelligence - assess your ability to effectively manage your emotions and have more meaningful relationships.
- Healing Power of Humor - identify the positive physical and emotional benefits of humor.
- Holiday Stress - discover the strategies for managing stress during the holidays.
- Leadership & Teamwork - understand how leadership and teamwork aid in carrying out a successful mission.
- Mindfulness - this interactive presentation will help you tap into the strength of your mind.
- Reasonable Suspicion (DOT & Non-DOT) - improve leaders’ ability to recognize employees under the influence of alcohol or other substances while building confidence in their skills in handling these situations.
- Resilience - evaluate the ability to bounce back in yourself and others.
- Trauma - identify the different forms of trauma and understand how it may impact you.
- Work-Life Balance - in a society that values “the grind” learn how to effectively create a balance between personal and professional goals.
Where Can You Find Us?
If you are an SSM Health at Work Employee Assistance Program member, we are happy meet virtually or at an in-person location. We have daytime and evening appointments available. Our phones are staffed 24 hours a day, 7 days a week.
SSM Health at Work
56 Camelot Drive
Fond du Lac, WI 54935
Contact Us: 1-800-458-8183 or our local line at 920-924-0614
Are you an employer looking to contract EAP services?
For more information on how SSM Health at Work's Employee Assistance Program (EAP) can provide your employees with services please call us at 920-924-0614 or email Terra.Braatz@ssmhealth.com.
Please note, this email address is NOT for scheduling an EAP appointment or crisis intervention. Please contact our office at 920-924-0614 or 1-800-458-8183 to speak to our EAP scheduling staff.