A key factor in determining whether you should seek virtual care is based on what symptoms you’re experiencing. At SSM Health, we offer online assessment and treatment for a wide range of conditions, from minor illnesses and injuries to urgent needs.
Common conditions treated include:
- Abrasions and contusions
- Allergies
- Cold, cough, flu
- Diaper rash
- Head lice
- Minor aches, pains, infections
- Minor sprains and strains
- Rashes and minor bumps
- Sinus infection
- Skin conditions, insect stings, bites
- Urinary tract infections
If you are experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room.
SSM Health Express Virtual Care e-Visit
Connect via e-visit for minor medical needs and receive a diagnosis within one hour or less on average.
How does it work?
Complete an online health interview (5-15 minutes): You’ll answer a series of questions about how you’re feeling and the symptoms you’re experiencing, just as you would during an in-office visit.
Clinician review (within one hour*):
A clinician reviews your responses and creates a treatment plan, which may include a prescription if necessary. You'll be notified when the results are available, usually within one hour during office hours, or first thing the next morning if the visit is completed after-hours. Note: if you cannot be treated online, you will not be charged.
Prescription: If a prescription is part of your treatment plan, you'll be able to send your prescription to the pharmacy of your choice.
Technology required: You can access SSM Health Express Virtual Care from any web-enabled device – smartphone, tablet, or computer. You can use any of the following browsers for your e-visit: Chrome, Edge, Safari, or Firefox.
Cost: $39 per visit
Hours: 6 am – 11 pm, seven days a week
Start an e-Visit now.
SSM Health Express Virtual Care – Video Visit
Using this online video service, you can connect with a trusted SSM Health clinician and receive treatment for urgent and non-urgent medical conditions from your home, office, or other convenient location. The average wait time is less than 20 minutes during operating hours.*
How does it work?
- Register and login through MyChart and request an appointment. Enter your email address and phone number during the short registration process.
- Download Zoom.
- Once a provider is ready to speak to you, you will receive a call or a text message with a link to the Zoom video chat.
Technology required: To successfully connect you must have the Zoom Cloud Meetings and MyChart apps installed on your computer, smartphone, or tablet. You can download these apps from the Apple or Google Play app stores. We encourage you to have your video on if possible.
Cost: $59 per visit, may be less with insurance
Hours: 6 am – 11 pm, seven days a week
Start a video visit now.
*Wait times begin after registration is complete and may vary
Want a virtual visit with your existing primary care provider?
If you would prefer to speak to your existing provider online, please message your provider via MyChart or call their location to ask if they participate in virtual visits.
