Becker's has compiled a list of the top hospitals for patient experience in each state using Hospital Consumer Assessment of Healthcare Providers and Systems data from CMS (Centers for Medicare & Medicaid Services). SSM Health Waupun Memorial Hospital was on this list and is a CMS 5 star hospital.
CMS shares 10 HCAHPS star ratings based on publicly reported HCAHPS measures. Every hospital on this list received a five-star summary rating, which is the average of the star ratings of the 10 topic-specific HCAHPS measures, including nurse and physician communication, care transitions, and cleanliness.
The star rating is based on survey data collected from hospital patients from October 2021 through September 2022. The figures are from CMS' Provider Data Catalog and were released July 26.
“Providing the best care experience for all our patients and their leaders is very important to us, and we are very intentional in our efforts,” says DeAnn Thurmer, president, SSM Health Ripon Community Hospital/SSM Health Waupun Memorial Hospital. “Our nursing and other ancillary leaders conduct frequent rounding on our patients during their stay, as well as daily team patient planning that includes all aspects of care, including physicians, nursing staff and all ancillary departments that support our patients and families, and ensure effective communication with all involved.”
