Patient & Family Advisory Council
for the Greater St. Louis Metropolitan Area
At SSM Health, we’re committed to making health care the best possible experience for our patients and their families. High levels of patient satisfaction are something we strive to achieve for all of the services we provide.
That’s why we invite you to apply to SSM Health Medical Group Patient and Family Advisory Council (PFAC).
As a member and adviser, you’ll represent the voice of the patient in formal discussions with members of our medical staff. Your valuable input and perspectives, together with those from other members, will be taken into careful consideration.
Goals of the Advisory Council
The goal of the Advisory Program is to ensure that patients and families are at the center of every decision made at SSM STL Health Medical Group that affects quality of care, safety and patient experience.
- Advise & Share – Provide feedback at monthly council meetings and in focus groups and workgroups.
- Drive & Lead – Identify and drive projects that are important to the Advisory Program, working with Medical Group practices along the way. Help transform the culture towards patient-centered care.
Patient & Family Advisory Council
Started in 2019, the PFAC allows for patients to connect with other families and directly provide feedback to clinicians, committees, and the administrative team. Council members draw on their diverse, individual and shared experiences.
The council meets quarterly from 5:30-6:30 pm virtually via Zoom. Agendas are made collaboratively with members of the clinical, management and administrative teams. Council members advise, share, partner, and lead efforts with generally fall into three buckets: patient quality and safety, the patient/family experience, and staff recognition opportunities. Membership requires ability to regularly attend the quarterly meetings and work collaboratively with council affiliates to achieve council goals.
Questions?
Email us at STLMedicalGroupPFAC@ssmhealth.com
How to Join
Interested applicants, please complete the form and someone will contact you soon.