by SSM Health
Scammers often try to take advantage of trusted organizations to collect personal information. Recently, healthcare organizations across the country have reported fraudulent phone calls and emails that use Medicare, MyChart or healthcare provider names to appear legitimate.
At SSM Health, we want to help you recognize these scams and protect your personal information.
Some individuals have reported receiving phone calls that appear to come from a healthcare organization. The caller may claim that Medicare information needs to be updated and then ask for personal information, including Medicare numbers or other sensitive details.
If you receive a call like this, remember:
Healthcare organizations nationwide are warning patients about phishing emails that use the MyChart name or logo. These messages may offer a free "MyChart Medicare Kit," "Senior Health Package" or other reward in exchange for clicking a link or completing a survey.
These emails are scams and are not sent by SSM Health or MyChart.
A scam message may:
A few simple precautions can help keep your information safe:
Before clicking a link, carefully review the sender's email address and the website address. Scammers often use addresses that look similar to legitimate organizations.
Neither SSM Health nor MyChart will ask for your password or verification codes through email, text message or phone calls.
Offers for free Medicare kits, prizes, rewards or gifts are often used to lure people into sharing personal information.
If you're unsure whether a message is legitimate, contact SSM Health using a trusted phone number or website rather than responding to the message.
If you clicked a link, shared information or entered login credentials:
Scammers frequently change their tactics, but one thing remains true: if a message pressures you to act quickly, asks for sensitive information or offers something that seems too good to be true, take a moment to pause and verify before responding.
Your privacy and security are important to us. By staying alert and sharing these tips with family and friends, you can help protect yourself and others from fraud.
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