Requesting Your Medical Records
You can sign up to view your or your child's medical record from your computer or smartphone using MyChart. MyChart enables you to view test results, schedule appointments, or refill prescriptions; however, there are some limitations to what can be viewed in MyChart. In the event that you need a complete copy of your SSM Health medical records, you'll need to complete and return the Authorization for Release of Protected Patient Health Information form to your local entity's Health Information Management (HIM) Department.
Include Proof of Identification
SSM Health takes patient privacy very seriously. Therefore, a copy of the patient’s legal guardian's ID is required to request medical records. We need this identification to verify that you are authorized to request the patient’s records. This can be a state-issued ID, birth certificate, etc. If you have any questions about what type of ID is accepted, please contact HIM. Birth certificates must be acquired from your state’s Department of Health & Family Services.
Receiving Your Records
After the authorization form is filled out and received by our office we will provide a copy of your medical records. You can receive your records in a variety of ways including:
- By mail via the U.S. Postal Service
- By picking them up in person after making arrangements with Health Information Management (HIM).
In addition, your entity may offer other options for receipt of your medical records.
We do our best to expedite all requests, but in some instances it can take up to 30 business days to complete the request.