Bill Pay & Financial Assistance
We offer a variety of easy ways to pay your bill, including: through MyChart, over the phone, and by mail. Make sure to have your statement and method of payment readily available before making your selection.
Do you have questions about your bill or need to make payment arrangements? Call customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512.
Laboratory testing for Fond du Lac, Ripon, Waupun and surrounding communities is provided by Consultants Laboratory of Wisconsin, LLC. For questions about your laboratory bill, call 920-929-9300, Option 5.
Easily pay your SSM Health bill online via MyChart by either logging in or paying a guest.
SSM Health is committed to providing financial assistance to our patients.
Would you rather pay your bill by phone?
Our customer service department is available Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512.
Understanding your SSM Health statement:
SSM Health has simplified our billing statements. The improved layout and reader-friendly design makes them easier to understand. Your SSM Health billing statement contains the information you need to know before paying your bill including an itemized summary of charges, information on what you owe for services and the due date for your payment.
Learn about additional resources available to you:
How can I make a payment?
SSM Health offers three options for paying your bill.
- You can pay your bill online.
- Patients using MyChart can securely pay medical group bills online. This service is free and payments will post immediately.
- Pay by phone by calling customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512
- You can also mail in your payment.
What forms of payment do you accept?
We accept cash, check / e-check, and major credit cards: MasterCard, Visa, and Discover.
Can I pay my bill over the telephone?
Yes. We accept major credit card payments and checks over the phone. To pay over the phone, call customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512.
Can I make payment arrangements?
Yes. Contact our customer service department to learn more about payments arrangements and our zero interest financing option.
Will SSM Health file my hospital claim?
Yes. As a courtesy, we will submit a claim to your insurance company. It is important you provide accurate and complete insurance information at registration to ensure the claim process goes smoothly.
Will SSM Health submit secondary insurance claims?
Yes. We submit secondary insurance claims after your primary claim has completed processing.
I believe that I overpaid my account. How do I get a refund?
Contact our customer service department. We will review your account(s). If you are due a refund, we will process it promptly.
Who do I contact for financial assistance if I cannot pay my bill?
Please call our customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512.
Find more information on financial assistance and payment arrangement options.
Coordination of benefits is the process insurance companies use to decide who is responsible for covering the cost of your care.
All communications concerning disputed debts, including any form of payment tendered as full satisfaction of the debt, must be sent to:
Disputed Billing
P.O. Box 411997
St. Louis, MO 63141
Questions? Call customer service, Monday – Thursday, 8 am to 7 pm and Friday, 8 am to 5 pm, at 888-918-3512.
Note: payments tendered as full satisfaction of a debt not sent to this location, will not satisfy the total outstanding debt.
Laboratory testing for Fond du Lac, Ripon, Waupun and surrounding communities in the Wisconsin area is provided by Consultants Laboratory of Wisconsin, LLC. Pay your laboratory bill online. For questions about your laboratory bill, call 920-929-9300, Option 5.
SSM Health MyChart defaults all users to paperless billing. Read our FAQs to find out what this means for you.
If you are unable to pay your bill at this time, SSM Health offers additional payment options.
Learn more about requesting a price estimate, so you can make informed decisions about your care.
Review a sample billing statement to learn more about the information contained within.