Patient Experience: Your Voice Matters

Improving Patient Experience With Your Help

From the moment you schedule an appointment until your follow up care is complete, the SSM Health team works hard to make sure you have the best experience possible. Across our SSM Health ministries, our teams are focused on continually improving our services to make sure you receive exceptional health care every time you walk through our doors.

Tell Us How We Did

A few days after you visit one of our facilities, you may receive a survey in the mail, via email, or via text asking for your feedback on your experience. We value your opinion and would love to hear your thoughts. The results of these surveys are used by our teams to identify ways we can improve and how we compare with other hospitals, nationwide and in our respective communities.

Your thoughtful feedback has helped us prioritize changes to our infrastructure and systems, including:

• Updates to our facilities,
• Improvements in our technology, and
• Standardization of our processes.

These improvements help to ensure a seamless, positive experience that best meets the needs of our patients.

If you don't receive a survey or have additional feedback, you can contact us any time through our website.

We believe that an exceptional health care experience results from a collaboration between patients, their families and our staff. You, our patients, are our partners in improving the quality of care and services we provide at SSM Health’s hospitals and other facilities. Please tell us how we're doing. We're listening.