Hospital Financial Assistance
SSM Health Financial Assistance Policy (FAP)
SSM Health provides financial assistance to qualified patients. To qualify patients must be: without insurance, underinsured, ineligible for government programs, or are otherwise unable to pay for medically necessary care. SSM Health will provide emergency care to patients regardless of ability to pay.
How is Financial Assistance Determined?
Financial assistance is based on need and determined by Federal Poverty Levels. Income and number of persons in the family/household are used to set poverty guidelines. Financial need does not consider:
- age
- gender
- race
- social or immigrant status
- sexual orientation
- religious affiliation
SSM Health limits the amount charged for emergency or medically necessary care we provide to qualifying FAP patients. Under this policy, we will not charge more than gross charges for the care multiplied by the amounts generally billed percentage.
Is My Phyician Covered Under SSM Health's Financial Assistance Policy?
Review our list of physicians to find providers covered under our financial assistance policy. To search by name, specialty, or hospital hold the “CTRL” and “F” keys at the same time. A search box will appear that you can use to search by name, specialty, or hospital.
Questions about financial assistance for professional services and or/or your physician? Please direct those questions to your provider's office.
Am I Eligible for Financial Assistance?
To apply for financial assistance, you must complete a financial assistance application. Please include the following documentation with your application:
- Verification of income (last two months)
- Last year’s federal tax return or non-filing letter
How Do I Apply for Financial Assistance?
Submit your application and all requested documentation by mail, email, or fax. SSM Health knows personal information is sensitive. We work hard to protect the privacy of patient information. To have an application mailed to you, please call 888-918-3512.
Our financial assistance application and policy are available in several languages. Download financial assistance documentation in another language.
Email: financialaid@ssmhealth.com
Mail
SSM Health Patient Financial Services
Attn: Financial Assistance
PO Box 411997 St. Louis, MO 63141
Fax: 314-989-6734
Non-English Financial Assistance Documentation
Our Financial Assistance documentation is available to download in 11 languages:
Contact Customer Service
For more information about financial assistance, contact an SSM Health customer service representative toll free at 888-918-3512, Monday - Friday, 8 AM to 5 PM CST. A customer service representative can also provide a copy of our billing and collections policy, which describes the actions that SSM Health may take in the event of nonpayment and is provided for free upon request.